Store Manager - Luxury Retail Leader & Customer Experience

Tapestry, Inc.; University Park (IL); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager to lead a busy luxury retail environment in the United States. You will drive sales, manage operations, and elevate the in-store experience, embodying the Coach spirit of inclusion and exceptional service.

You will coach a diverse team, deliver top-line results, and ensure store presentation aligns with brand standards while fostering a welcoming environment for customers and colleagues alike.

Qualifications

• 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.

Responsibilities

• Lead store to drive sales, profitability, and productivity across channels.
• Execute strategic business plans while adapting to local market trends.
• Champion a service-first culture with personalized clienteling and service excellence.
• Resolve customer concerns with empathy and urgency.
• Inspire, coach, and develop a diverse, high-performing team.
• Recruit, onboard, and retain talent reflecting the Coach brand.
• Oversee daily operations including inventory, payroll, and loss prevention.

Skills

Leadership

Customer Service

Communication

Team Development

Retail Operations

Tools

Microsoft Office

POS systems

Job description

Coach is seeking a Store Manager to lead a busy luxury retail environment in the United States. You will drive sales, manage operations, and elevate the in-store experience, embodying the Coach spirit of inclusion and exceptional service.

You will coach a diverse team, deliver top-line results, and ensure store presentation aligns with brand standards while fostering a welcoming environment for customers and colleagues alike.