Store Manager - Luxury Retail Leader & Team Builder

Tapestry, Inc.; El Paso (TX); Presencial; USD 62.000 - 87.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Descripción de la vacante

Coach is seeking a Store Manager in a fast-paced luxury retail environment to drive sales, profitability, and customer satisfaction. You will lead by example, coaching a diverse team while delivering memorable service and maintaining brand standards.

You will recruit and develop talent, manage daily store operations, and collaborate with store leadership to align on goals and initiatives. This role requires flexibility, strong English communication, and a passion for Coach's heritage.

Formación

• 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences reflecting Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.

Responsabilidades

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Conocimientos

Leadership experience

Customer service

Operational excellence

Communication skills

Retail systems knowledge

Herramientas

Microsoft Office

Retail systems (labor, inventory, sales)

Descripción del empleo

Coach is seeking a Store Manager in a fast-paced luxury retail environment to drive sales, profitability, and customer satisfaction. You will lead by example, coaching a diverse team while delivering memorable service and maintaining brand standards.

You will recruit and develop talent, manage daily store operations, and collaborate with store leadership to align on goals and initiatives. This role requires flexibility, strong English communication, and a passion for Coach's heritage.