Assistant Store Manager – Luxury Fashion Leader

Tapestry, Inc.; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

This role requires 1+ years of leadership experience in retail, with luxury/fashion background preferred, and strong communication skills.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.

Skills

Leadership

Customer Service

Retail Operations

Microsoft Office

English Proficiency

Tools

POS systems

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach’s service standards.

This role requires 1+ years of leadership experience in retail, with luxury/fashion background preferred, and strong communication skills.