Luxury Store Manager - Lead Sales & Experience

Coach; Park City (UT); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Store Manager in the United States to lead one of our Park City stores. You will drive sales, coach a diverse team, and deliver a best-in-class client experience aligned with the Coach heritage.

You will manage operations, inventory, payroll, and visual standards while building local partnerships and a welcoming environment. Strong English, leadership, and retail systems experience are essential.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office; experience with retail systems like labor management, inventory, and sales reporting tools.

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership experience

Customer service excellence

Communication skills

Microsoft Office

Retail systems

English proficiency

Tools

Labor management

Inventory systems

Sales reporting tools

Job description

Coach is seeking a Store Manager in the United States to lead one of our Park City stores. You will drive sales, coach a diverse team, and deliver a best-in-class client experience aligned with the Coach heritage.

You will manage operations, inventory, payroll, and visual standards while building local partnerships and a welcoming environment. Strong English, leadership, and retail systems experience are essential.