Luxury Store Manager: Lead People, Sales & Experience

Tapestry; Folsom (CA); On-site; USD 70,000 - 114,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Store Manager in California to lead with purpose, drive sales, and create unforgettable customer experiences that reflect the Coach brand. You will set an inclusive tone, coach a diverse team, and ensure operations run smoothly while maintaining brand standards.

As a Store Manager, you will oversee staffing, inventory, payroll, and loss prevention, while delivering personalized clienteling and community engagement.

Qualifications

• 1–6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A combination of education and experience will be considered.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best‑in‑class customer experiences that reflect Coach’s heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office; experience with labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and competition in the market place; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service‑first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high‑performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

Skills

Leadership experience

Customer focus

People management

Communication

Retail operations

Tools

Microsoft Office

Retail systems

Labor management software

Inventory systems

Job description

Coach is a global fashion house seeking a Store Manager in California to lead with purpose, drive sales, and create unforgettable customer experiences that reflect the Coach brand. You will set an inclusive tone, coach a diverse team, and ensure operations run smoothly while maintaining brand standards.

As a Store Manager, you will oversee staffing, inventory, payroll, and loss prevention, while delivering personalized clienteling and community engagement.