Luxury Store Manager — Lead People, Experience & Growth

SMCP NORTH AMERICA (US, CANADA); Chevy Chase (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

50% shopping discount

Seasonal wardrobe

Cell phone contribution

Health, dental, life, and disability

401(k) with immediate vesting

Paid time off

Parental leave

Pet benefits

Job summary

SMCP North America (US, Canada) seeks a Store Manager to lead a boutique with a client-centric, luxury mindset. You will own the business, develop a high-performing team, and drive KPIs through exceptional service and strategic operations.

You will recruit, coach, and retain talent, align with corporate initiatives, and leverage brand storytelling to deliver memorable styling experiences across Sandro and Maje collections.

Qualifications

• 2-3+ years of supervisory experience in luxury retail management.
• Experience managing in a commission environment is a plus.
• Merchandising experience.
• Strong leadership, coaching and people development skills.
• Excellent communication and client relationship skills.
• Strategic, results-driven with KPI focus.

Responsibilities

• Lead with vision by fostering a high-performing, positive team culture that drives engagement, collaboration, and retention.
• Recruit, mentor, retain, and develop top talent, creating an environment where team members feel empowered, supported, and motivated to grow within the organization.
• Act as the brand ambassador, inspiring your team to deliver exceptional customer service and create unforgettable styling experiences reflecting the brand identity.
• Drive KPIs including commercial target achievement, conversion rates, UPT, average basket, appointment sales, and inventory control.
• Oversee front and back-of-house operations to ensure seamless store performance and compliance with standards.
• Collaborate with corporate partners to align store strategies with company initiatives.

Skills

Leadership

Coaching

People development

Clienteling

Recruiting

Sales management

Job description

SMCP North America (US, Canada) seeks a Store Manager to lead a boutique with a client-centric, luxury mindset. You will own the business, develop a high-performing team, and drive KPIs through exceptional service and strategic operations.

You will recruit, coach, and retain talent, align with corporate initiatives, and leverage brand storytelling to deliver memorable styling experiences across Sandro and Maje collections.