Luxury Retail Store Manager: Lead with Vision & Service

SMCP NORTH AMERICA (US, CANADA); Chicago (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Shopping discount

Wardrobe allowance

Cell phone allowance

Health/dental/life

401(k) matching

Paid time off

Parental leave

Pet benefits

EAP & wellness

Bonus plan

Job summary

SMCP NORTH AMERICA (US, CANADA) is seeking a Store Manager for Sandro + Maje at Bloomingdale's North Michigan Avenue in Chicago. You will lead boutique operations, drive sales, and deliver a high-touch client experience in a luxury, commission-based environment.

You will recruit and coach a talented team, collaborate with corporate partners, manage inventory and visual standards, and own the business to achieve KPIs while upholding SMCP values.

Qualifications

• 2-3+ years of supervisory experience in luxury retail.
• Experience in a commission-based environment is a plus.
• Prior merchandising experience.
• Natural leader with coaching, communication and people development skills.
• Passionate about client relationships and high-touch service.
• Results-driven with strategic decision-making and KPI focus.
• Strong recruiter mindset and talent acquisition targets.

Responsibilities

• Lead with vision, foster a high-performing team culture and retention.
• Act as brand ambassador delivering exceptional customer service.
• Drive clienteling initiatives and KPIs (conversion, UPT, basket size, appointments).
• Oversee front and back-of-house operations and store efficiency.
• Collaborate with corporate partners to align strategies and drive performance.

Skills

Leadership

Coaching

People development

Client relationships

Results-driven

Strategic decision-making

Talent acquisition

Team recruitment

Job description

SMCP NORTH AMERICA (US, CANADA) is seeking a Store Manager for Sandro + Maje at Bloomingdale's North Michigan Avenue in Chicago. You will lead boutique operations, drive sales, and deliver a high-touch client experience in a luxury, commission-based environment.

You will recruit and coach a talented team, collaborate with corporate partners, manage inventory and visual standards, and own the business to achieve KPIs while upholding SMCP values.