Luxury Store Manager: Lead Guest Experience

Brunello Cucinelli; New York (NY); On-site; USD 60,000 - 110,000; Full time

Job summary

Brunello Cucinelli in New York is seeking a Store Manager who will lead the team to deliver the brand's luxury client experience. You will manage store operations, budget, inventory, and personnel to ensure exceptional service and profitability.

The role requires strong leadership, mastery of clienteling, and the ability to train staff, maintain visual standards, and drive sales in a high-end retail environment.

Qualifications

• 5 years’ experience in equivalent role in Luxury Environment.
• Proven ability to meet business goals by driving results through store team.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite.
• Ability to stand for multiple hours continuously and lift up to 40 pounds.

Responsibilities

• Manage all aspects of retail store.
• Lead by example to provide industry leading customer service building guest loyalty through in-store experience.
• Satisfactorily resolve customer service issues by using best-in-class customer service, ensure detailed responses to customer problems and complaints.
• Serve as market expert regarding competitive environment, talent network and opportunities for strategic brand positioning.
• Achieve Goals including store sales, inventory KPIs, performance management and timekeeping for payroll.
• Oversee, observe, and give feedback on client interactions ensuring that each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
• Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner.
• Set reasonable sales objectives for staff and review them systematically while identifying possible areas of improvement to promote achievement of sales objectives.
• Assign & delegate responsibilities to each member of the team while monitoring the performance and contribution to store success. Carry out year-end staff evaluations.
• Identify potential future candidates for the store to build bench of talent.
• Recruit, hire and onboard new staff to ensure store is always staffed.
• Analyze reporting including sell-through, productivity, sales results, and customer information and communicate to domestic and international business partners.
• Partner with Merchandising and Buying to ensure that the store has enough product to meet customer expectation and demand.
• Oversee stockroom and all product movement to ensure accuracy or inventory and storage of goods to company standards
• Oversee Quarterly inventory process and ensure company identified KPIs are met.
• Build effective working relationships with peers and stakeholders throughout the organization.
• Ensure Visual Merchandising in store is maintained to company standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability

Skills

Store management

Customer service

Sales leadership

Client networking

Communication

Tools

POS systems

Microsoft Office Suite

Job description

Brunello Cucinelli in New York is seeking a Store Manager who will lead the team to deliver the brand's luxury client experience. You will manage store operations, budget, inventory, and personnel to ensure exceptional service and profitability.

The role requires strong leadership, mastery of clienteling, and the ability to train staff, maintain visual standards, and drive sales in a high-end retail environment.