Luxury Store Leader

Tapestry (Coach/Kate Spade); New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

kate spade new york is seeking a Store Supervisor to support store leadership in creating a customer-first, high-energy selling environment. You will lead floor activities, coach a team, and drive sales, KPI achievement, and operational excellence on the sales floor.

The role emphasizes client development, service standards, and cross-functional collaboration to deliver exceptional in-store and post-sale experiences, with a focus on omni-channel initiatives and data-driven selling.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Communication skills

Multitasking

English proficiency

Retail leadership

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

kate spade new york is seeking a Store Supervisor to support store leadership in creating a customer-first, high-energy selling environment. You will lead floor activities, coach a team, and drive sales, KPI achievement, and operational excellence on the sales floor.

The role emphasizes client development, service standards, and cross-functional collaboration to deliver exceptional in-store and post-sale experiences, with a focus on omni-channel initiatives and data-driven selling.