Luxury Store Lead — Sales & Team Coaching

Tapestry, Inc.; Somerville (MA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid paternity & maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global luxury fashion brand, is seeking an Assistant Store Manager in Somerville, MA. You will partner with the Store Manager to drive sales, operations, and team development on the shop floor.

You will lead by example, delivering exceptional customer experiences and upholding Coach's service standards. You will recruit, onboard, and coach team members while maintaining policy compliance and a focus on loss prevention.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment; flexible schedule including nights/weekends/holidays.
• Strong English language proficiency.

Responsibilities

• Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives.
• Create an inclusive, high-energy environment that meets service standards; resolve customer issues promptly.
• Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards.
• Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams.

Skills

Leadership

Customer focus

Communication

Problem-solving

Conflict resolution

Adaptability

Tools

Microsoft Office

Retail systems

Job description

Coach, a global luxury fashion brand, is seeking an Assistant Store Manager in Somerville, MA. You will partner with the Store Manager to drive sales, operations, and team development on the shop floor.

You will lead by example, delivering exceptional customer experiences and upholding Coach's service standards. You will recruit, onboard, and coach team members while maintaining policy compliance and a focus on loss prevention.