Assistant Store Manager – Luxury Fashion & Team Growth

Tapestry, Inc.; Indiana (PA); On-site; USD 53,010,000 - 90,260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its expressive luxury and commitment to inclusivity. This Assistant Store Manager role partners with the Store Manager to drive sales, operations, and team development on the shop floor, delivering exceptional customer experiences and upholding Coach's service standards.

You will lead by example, adapt across roles, recruit and coach teammates, and collaborate with leadership to translate market trends into store strategies while ensuring omni-channel

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive sales and strategy: support the Store Manager in forecasting, planning, and executing category initiatives; monitor KPIs.
• Deliver exceptional service: create an inclusive, high-energy environment that meets Coach service standards.
• Lead and develop talent: recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute omni-channel & digital engagement: support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Ensure operational excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising.
• Collaborate with leadership to interpret market trends and share insights with district and corporate teams.

Skills

Leadership

Customer focus

Communication

Problem solving

Conflict resolution

Microsoft Office

Omni-channel

Clienteling

Flexible schedule

Team coaching

Tools

Retail systems

POS systems

Job description

Coach is a global fashion house known for its expressive luxury and commitment to inclusivity. This Assistant Store Manager role partners with the Store Manager to drive sales, operations, and team development on the shop floor, delivering exceptional customer experiences and upholding Coach's service standards.

You will lead by example, adapt across roles, recruit and coach teammates, and collaborate with leadership to translate market trends into store strategies while ensuring omni-channel