Luxury Store Lead & Client Experience Advocate

LVMH Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

RIMOWA on Madison Avenue in New York seeks an Assistant Store Director to support the Store Director in achieving business objectives, leading a high-performing team and upholding the brand’s luxury standards. This role emphasizes client relations, operational efficiency, and sales performance.

Ideal candidates will have a bachelor’s degree and a minimum of seven years in luxury retail leadership, with a proven ability to manage high-traffic flagship environments and coach staff to excellence.

Qualifications

• Bachelor’s degree in a related field or equivalent.
• 7+ years of luxury retail leadership experience.
• Proven track record managing a high-traffic flagship store.

Responsibilities

• Assist in driving sales by implementing customer-centric strategies.
• Develop and coach a high-performing sales team.
• Uphold exceptional service standards across all touchpoints.
• Oversee CRM initiatives and VIP client relations.
• Support recruitment, onboarding and performance feedback.
• Ensure store operations, inventory, and merchandising meet standards.
• Maintain accurate reporting and administrative tasks.

Skills

Leadership

Team coaching

Customer relations

CRM tools

POS systems

Problem solving

Organizational skills

Communication

Education

Bachelor's degree in related field

Tools

POS systems

CRM tools

Job description

RIMOWA on Madison Avenue in New York seeks an Assistant Store Director to support the Store Director in achieving business objectives, leading a high-performing team and upholding the brand’s luxury standards. This role emphasizes client relations, operational efficiency, and sales performance.

Ideal candidates will have a bachelor’s degree and a minimum of seven years in luxury retail leadership, with a proven ability to manage high-traffic flagship environments and coach staff to excellence.