Luxury Store Lead: Sales, Service & Operations

RIMOWA; New York (NY); Vor Ort; USD 120.000 - 130.000; Vollzeit

Zusammenfassung

RIMOWA in New York seeks an experienced Store Leader to drive sales and elevate the client experience through strategic direction and hands-on coaching.

Lead a high-performing team, oversee operations, CRM-driven loyalty programs, VIP client engagements, and ongoing training to uphold luxury service standards.

The role emphasizes hospitality, team development, and top-tier presentation, partnering with Store Director to recruit, onboard, and deliver exceptional in-store luxury.

Qualifikationen

• University degree or higher in a related field.
• Experience in luxury retail and leading a high-traffic store.

Aufgaben

• Support the Store Director in driving sales and customer experience.
• Assist in managing and developing a high-performing sales team.
• Ensure exceptional customer service standards at all touchpoints.
• Support loyalty through CRM tools and personalized service.
• Assist in VIP client management and PR engagements.
• Implement best-in-class hosting and hospitality practices.
• Assist in recruitment and onboarding of new team members.
• Provide regular performance feedback and team-building support.
• Oversee store operations, inventory management, and merchandising standards.
• Assist with repairs, warranties, and exchanges when needed.

Kenntnisse

Leadership

Sales strategy

Customer service

CRM

VIP client management

POS systems

Problem solving

Organization

Recruitment & onboarding

Training & coaching

Ausbildung

Bachelor’s degree

Tools

CRM tools

Jobbeschreibung

RIMOWA in New York seeks an experienced Store Leader to drive sales and elevate the client experience through strategic direction and hands-on coaching.

Lead a high-performing team, oversee operations, CRM-driven loyalty programs, VIP client engagements, and ongoing training to uphold luxury service standards.

The role emphasizes hospitality, team development, and top-tier presentation, partnering with Store Director to recruit, onboard, and deliver exceptional in-store luxury.