Assistant Store Director, Madison Flagship

RIMOWA GmbH; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

RIMOWA GmbH is seeking an Assistant Store Director for the Madison Flagship. You will assist in achieving store business goals, lead a high-performing team, and uphold exceptional service standards in a luxury retail environment.

The role focuses on client relations, CRM-driven loyalty, and effective store operations. As a brand ambassador, you will mentor staff, drive sales initiatives, manage VIP engagements, and maintain flawless store presentation.

Qualifications

• University degree (e.g., bachelor’s) in a related field.
• Minimum 7 years’ experience, preferably in luxury retail.
• Proven track record in managing a high-traffic store as a leader.
• Strong leadership skills with experience in training and coaching team members.
• Proficiency in digital tools and POS systems.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Strong organizational skills with the ability to multitask effectively.

Responsibilities

• Support the Store Director in driving sales by implementing strategies to enhance the customer experience.
• Assist in managing and developing a high-performing sales team.
• Ensure exceptional customer service standards are maintained at all touchpoints.
• Support the cultivation of customer loyalty through CRM tools and personalized service.
• Assist in VIP client management and PR engagements.
• Implement best-in-class hosting and hospitality practices to ensure a luxury flagship experience.
• Assist in fostering a positive and productive work environment.
• Support the training and coaching of team members to achieve sales goals and service standards.
• Provide regular performance feedback and contribute to team-building activities.
• Assist in recruitment and onboarding of new team members.
• Oversee store operations, ensuring efficiency and adherence to policies.
• Support management of inventory levels and visual merchandising.
• Maintain high client care standards post-purchase, repairs, warranties, and exchanges.

Skills

Leadership

Customer focus

Team development

Problem solving

Organizational skills

Education

Bachelor's degree

Tools

POS systems

CRM tools

Job description

Assistant Store Director, Madison Flagship

The Assistant Store Director supports the Store Director in achieving the store's business objectives and contributing to the overall success of the RIMOWA brand. This role assists in the daily management of the store, with a focus on team leadership, client relations, operational efficiency, and sales performance. The Assistant Store Director serves as a brand ambassador, upholding RIMOWA’s values and image.

Job responsibilities

• Support the Store Director in driving sales by implementing strategies to enhance the customer experience.
• Assist in managing and developing a high-performing sales team.
• Ensure exceptional customer service standards are maintained at all touchpoints.
• Support the cultivation of customer loyalty through CRM tools and personalized service.
• Assist in VIP client management and PR engagements.
• Hospitality and Service Standards: Implement best-in-class hosting and hospitality practices to ensure all guests have the ultimate in-store luxury flagship experience.
• Assist the Store Director in fostering a positive and productive work environment
• Support the training and coaching of team members to achieve sales goals and service standards
• Provide regular performance feedback and contribute to team-building activities
• Assist in the recruitment and onboarding of new team members

Operational Support

• Assist in overseeing store operations, ensuring efficiency and adherence to company policies
• Support the management of inventory levels and visual merchandising standards.
• Help maintain store presentation and cleanliness.
• Ensure accurate and timely completion of administrative tasks and reporting.
• Support client care services, including repairs, warranties, and exchanges.

Client Care Excellence:

• Post-Purchase Care: Manage client care services, optimizing processes for repairs, warranties, and exchanges.
• Customer Satisfaction: Maintain high standards to enhance overall customer satisfaction and loyalty.

Profile

• University degree (e.g., bachelor's) in a related field.
• Minimum 7 years’ experience, preferably in luxury retail.
• Proven track record in managing a high-traffic store as a leader.
• Strong leadership skills with experience in training and coaching team members.
• Proficiency in digital tools and POS systems.
• Excellent problem-solving skills and the ability to make sound decisions under pressure.
• Strong organizational skills with the ability to multitask effectively.