Luxury Client Advisor & Brand Ambassador

LVMH Group; New York (NY); On-site; USD 60,000 - 110,000; Full time

Job summary

RIMOWA in New York is seeking a Client Advisor to drive sales through exceptional service, product knowledge, and brand stewardship within a luxury retail setting.

You will build lasting relationships, curate an exclusive client portfolio, and deliver a white-glove in-store experience, while collaborating with colleagues to sustain a high-performance sales environment. Multilingual abilities are a plus; flexibility for evenings and weekends is required.

Qualifications

• Proven success in a premium or luxury retail environment.
• Ability to nurture discerning clientele; an established luxury client book is highly desirable.
• Impeccable personal presentation with exceptional communication skills.
• Strong problem-solving capabilities with refined attention to detail.
• Deep appreciation for luxury craftsmanship, travel, and elevated lifestyles.
• Flexible availability, including evenings, weekends, and holidays.
• Able to regularly lift and handle items up to 20lbs.
• Multilingual in Spanish, French, Portuguese and/or Mandarin is a plus.

Responsibilities

• Consistently achieve and surpass individual sales objectives, directly contributing to the store’s overall commercial success and prestige.
• Serve as a true brand ambassador, conveying RIMOWA’s heritage, iconic designs, engineering, and craftsmanship.
• Curate and cultivate an exclusive client portfolio, building enduring relationships and driving repeat business through personalized engagement, client appointments, and events.
• Actively support and inspire colleagues, fostering a sophisticated, collaborative, and high-performance sales environment.

Skills

Premium luxury retail experience

Client relationship management

Excellent communication

Multilingual capability

Flexible availability

Lift 20lbs

Job description

RIMOWA in New York is seeking a Client Advisor to drive sales through exceptional service, product knowledge, and brand stewardship within a luxury retail setting.

You will build lasting relationships, curate an exclusive client portfolio, and deliver a white-glove in-store experience, while collaborating with colleagues to sustain a high-performance sales environment. Multilingual abilities are a plus; flexibility for evenings and weekends is required.