Luxury Client Advisor: Brand Ambassador & VIP Service

RIMOWA; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

RIMOWA is seeking a highly accomplished Client Advisor in New York to deliver an exceptional in-store experience and drive sales through deep product knowledge and luxury brand stewardship.

You will build a discerning client book, provide personalized service, manage follow-ups, and collaborate with the team to maintain a polished, premium environment.

Fluency in multiple languages is a plus; availability for evenings, weekends, and holidays is expected.

Qualifications

• Proven success in a premium or luxury retail environment.
• Establishes and nurtures a discerning client book.
• Impeccable presentation and communication abilities.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Drive sales through exceptional client service and strong product knowledge.
• Represent RIMOWA as a brand ambassador and convey heritage, craftsmanship, and luxury.
• Curate and cultivate an exclusive client portfolio, fostering repeat business and appointments.
• Support a sophisticated, high-performance sales environment with colleagues.

Skills

Luxury retail

Client relationships

Communication skills

Availability evenings

Tools

POS systems

Job description

RIMOWA is seeking a highly accomplished Client Advisor in New York to deliver an exceptional in-store experience and drive sales through deep product knowledge and luxury brand stewardship.

You will build a discerning client book, provide personalized service, manage follow-ups, and collaborate with the team to maintain a polished, premium environment.

Fluency in multiple languages is a plus; availability for evenings, weekends, and holidays is expected.