Luxury Store Keyholder & Client Relations

ADP, Inc.; Newport Beach (CA); On-site; USD 23,000 - 30,000; Full time

Job summary

St. John is seeking a Key Holder to support store management and drive sales in our Newport Beach location. The role emphasizes delivering outstanding client service, maintaining CRM data, and executing daily sales plans with precision.

You will stay informed on product knowledge, market trends, and brand promotions, while upholding luxury standards and a professional demeanor with customers and colleagues alike. This position may require varied hours to support business needs.

Qualifications

• 2 - 5 years retail sales experience.
• Luxury experience preferred.
• Exemplary selling and clienteling skills.
• Computer skills: Word, Excel, Microsoft Outlook and POS systems.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals.
• Actively develops new clients by finding new ways to enhance and develop business.
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients.
• Effectively captures client data for connecting with clients and building relationships.
• Completes outreach to connect with clients on a regular basis.
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends.
• Upholds all brand values and relationship values.
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business.
• Follows through and accomplishes multiple projects and store priorities in a timely manner.
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team.
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients.
• Acts as the manager on duty when scheduled, to support all business functions.
• Ensures accuracy of all POS procedures.
• Understands and performs all POS functions accurately, professionally and within Company guidelines.
• Opens and closes the store - performing all tasks to Company standard and compliance.
• Resolves client issues and requests in an efficient manner and with a sense of urgency.
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed.
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Assists in maintaining compliance to all Company Policies & Procedures

Skills

Retail Sales

Clienteling

CRM

POS Systems

Excel

Tools

POS Systems

Microsoft Outlook

Excel

Job description

St. John is seeking a Key Holder to support store management and drive sales in our Newport Beach location. The role emphasizes delivering outstanding client service, maintaining CRM data, and executing daily sales plans with precision.

You will stay informed on product knowledge, market trends, and brand promotions, while upholding luxury standards and a professional demeanor with customers and colleagues alike. This position may require varied hours to support business needs.