Luxury Boutique Keyholder & Client Concierge

St. John Knits; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

St. John Knits is seeking a Key Holder in Houston to support store management and team in achieving sales goals and delivering exceptional customer service. The role emphasizes executing sales plans and maintaining efficient store operations.

Responsibilities include daily CRM maintenance, building client relationships, and promoting brand programs. The ideal candidate has 2–5 years in retail, luxury experience, and strong product knowledge to drive client satisfaction.

Qualifications

• 2 - 5 years retail sales experience.
• Luxury experience preferred.
• Exemplary selling and clienteling skills.
• Computer skills: Word, Excel, Microsoft Outlook and POS systems.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals.
• Actively develops new clients by finding new ways to enhance and develop business.
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients.
• Effectively captures client data for connecting with clients and building relationships.
• Resolves client issues and requests promptly to maintain service quality.
• Demonstrates high level of professionalism in communication and teamwork.

Skills

Results Oriented

Honesty & Integrity

Solutions oriented

Thoroughness

Tools

Word

Excel

Microsoft Outlook

POS Systems

Job description

St. John Knits is seeking a Key Holder in Houston to support store management and team in achieving sales goals and delivering exceptional customer service. The role emphasizes executing sales plans and maintaining efficient store operations.

Responsibilities include daily CRM maintenance, building client relationships, and promoting brand programs. The ideal candidate has 2–5 years in retail, luxury experience, and strong product knowledge to drive client satisfaction.