Luxury Retail Key Holder & Clienteling Pro

ADP, Inc.; Dallas (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

St. John is seeking a Key Holder to support store management and the sales team in Dallas. You will drive sales, manage client relationships, and maintain CRM data to grow business and uphold brand standards.

Ideal candidates bring 2–5 years in luxury retail, strong product knowledge, and excellent communication. This role requires flexibility with hours, including evenings and weekends, to meet store goals.

Qualifications

• 2–5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clienteling skills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Acts as the manager on duty when scheduled, to support all business functions
• Opens and closes the store - performing all tasks to Company standard and compliance
• Maintains standards of store cleanliness and organization

Skills

Retail sales

Clienteling

CRM

Communication

Teamwork

Tools

POS systems

Word

Excel

Microsoft Outlook

CRM software

Job description

St. John is seeking a Key Holder to support store management and the sales team in Dallas. You will drive sales, manage client relationships, and maintain CRM data to grow business and uphold brand standards.

Ideal candidates bring 2–5 years in luxury retail, strong product knowledge, and excellent communication. This role requires flexibility with hours, including evenings and weekends, to meet store goals.