Luxury Store General Manager: Lead Growth & Experience

Ralph Lauren; Clinton (CT); On-site; USD 90,000 - 115,000; Full time

Job summary

Ralph Lauren Corporation is seeking a General Manager to lead a high-profile store, drive sales, and deliver an exceptional customer experience. You will manage strategic initiatives, develop talent, and ensure brand integrity across operations.

The role emphasizes leadership, planning, and collaboration with cross-functional partners to exceed financial goals while maintaining RL standards and community presence.

Qualifications

• Retail management or similar in a high-volume, specialty environment.
• Ability to communicate effectively with customers and store personnel.
• Must be able to maneuver around sales floor, stock/dressing room, and office; lift up to 30 lbs; work around chemicals.
• Flexible schedule including day, evening, weekends; travel as required.
• Proven track record of building positive working relationships with customers, management and co-workers.

Responsibilities

• Lead strategic planning and execution of store initiatives to maximize sales and profitability.
• Set a clear vision for customer experience aligned with RL brand standards.
• Develop client relationships and community outreach to grow market presence.
• Define and implement talent strategy; recruit, coach and develop store team.
• Provide ongoing coaching and feedback to elevate performance and skills.
• Educate and train staff to build capabilities and consistency across operations.
• Maintain productivity and flawless process management including inventory control and shrink.

Skills

Retail Management

Customer Experience

Talent Development

Leadership

Store Operations

Education

Associate/Bachelor’s degree a plus

Tools

POS System

Job description

Ralph Lauren Corporation is seeking a General Manager to lead a high-profile store, drive sales, and deliver an exceptional customer experience. You will manage strategic initiatives, develop talent, and ensure brand integrity across operations.

The role emphasizes leadership, planning, and collaboration with cross-functional partners to exceed financial goals while maintaining RL standards and community presence.