Luxury Retail General Manager: Drive Growth & Experience

Ralph Lauren; Hanover (MD); On-site; USD 80,000 - 120,000; Full time

Job summary

Ralph Lauren is seeking a General Manager to lead a flagship store with profit and sales accountability. You will set a compelling store vision, develop talent, and drive customer engagement through exceptional service and brand standards.

You will partner with corporate teams to execute initiatives, optimize operations, and ensure inventory integrity while delivering an outstanding client experience. The role requires strong leadership, strategic planning, and a proven ability to recruit and

Qualifications

• College Degree or equivalent a plus.
• Retail Management or similar industry experience in a complex, high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to operate the store environment including registers and customer areas.
• Flexible schedule including day, evening, weekends and possible travel.

Responsibilities

• Direct responsibility for sales and profit performance, ensuring sales & margin goals are met.
• Own strategic planning and execution of company initiatives, optimizing impact for your store location.
• Create a consistent customer experience aligned to RL brand expectations by setting a vision to inspire your store team.
• Shape a client development strategy and lead community outreach efforts in your market.
• Set talent strategy for your store, building and developing a team with the customer at its core.
• Source, recruit and retain high performing talent through continuous feedback and coaching.
• Educate and train team to build new skills and enhance capabilities.
• Maintain exceptional productivity standards through impeccable process management including inventory management.
• Champion use of new technology in support of selling techniques and more ways to shop.
• Provide feedback to cross-functional partners, identifying high profit potential and category trends.

Skills

Leadership

Strategic planning

Communication

Customer focus

Education

College degree or equivalent

Job description

Ralph Lauren is seeking a General Manager to lead a flagship store with profit and sales accountability. You will set a compelling store vision, develop talent, and drive customer engagement through exceptional service and brand standards.

You will partner with corporate teams to execute initiatives, optimize operations, and ensure inventory integrity while delivering an outstanding client experience. The role requires strong leadership, strategic planning, and a proven ability to recruit and