Luxury Retail Store GM: Profit, People & Experience

Ralph Lauren; Antioch (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Ralph Lauren is seeking a General Manager to lead store operations, drive sales and profit, and deliver an exceptional customer experience in line with the RL brand. You will oversee talent development, strategic planning, and community engagement while ensuring rigorous inventory and process standards.

The role requires strong leadership, communication skills, and the ability to work a flexible schedule across days, evenings, weekends, and travel as needed.

Qualifications

• Retail management experience in a high-volume or high-profile environment.
• Effective communication with customers and store personnel.
• Flexible schedule including days, evenings, weekends and travel.
• Proven track record of building positive working relationships.
• Strong business acumen and strategic planning.

Responsibilities

• Direct responsibility for sales and profit performance.
• Own strategic planning and execution of company initiatives.
• Create a consistent customer experience aligned to RL brand.
• Shape a client development strategy and lead community outreach.
• Set talent strategy and recruit/retain high performing talent.
• Educate and train team; manage inventory and shrink.
• Champion use of new technology in selling techniques.
• Provide feedback to cross-functional partners.
• Ensure store standards exceed expectations.

Skills

Retail management

Leadership

Communication

Customer engagement

Inventory control

Talent development

Strategy execution

People development

Education

College degree or equivalent

Job description

Ralph Lauren is seeking a General Manager to lead store operations, drive sales and profit, and deliver an exceptional customer experience in line with the RL brand. You will oversee talent development, strategic planning, and community engagement while ensuring rigorous inventory and process standards.

The role requires strong leadership, communication skills, and the ability to work a flexible schedule across days, evenings, weekends, and travel as needed.