Luxury Store Floor Lead - Operations & Client Experience

Ana Luisa GmbH; Boca Raton (FL); Presencial; USD 36.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Generous time off

Brand perks

Employee discounts

Welcome gift

Descripción de la vacante

Ana Luisa is seeking a Floor Lead, Operations in Boca Raton to guide store performance through elite service and precise inventory control. You will blend leadership with on-floor presence to drive sales, coach the team, and uphold luxury standards.

You will partner with store leadership to achieve KPI targets, optimize processes, and ensure exceptional client experiences while maintaining impeccable visual merchandising and omni-channel operations.

Formación

• 2–3+ years of luxury retail leadership and operations experience
• Strong operational and inventory management expertise
• Ability to support sales performance and KPI achievement
• Passion for fine jewelry and elevated client experiences
• Excellent organizational skills and attention to detail
• Experience with Shopify, Google Workspace, and inventory systems
• Polished communication and collaborative, client-focused approach
• Flexibility to work evenings, weekends, and holidays

Responsabilidades

• Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
• Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
• Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
• Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
• Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
• Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
• Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
• Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance

Conocimientos

Retail leadership

Operations management

Clienteling

Team coaching

KPI tracking

Herramientas

Shopify

Google Workspace

Inventory management systems

Descripción del empleo

Ana Luisa is seeking a Floor Lead, Operations in Boca Raton to guide store performance through elite service and precise inventory control. You will blend leadership with on-floor presence to drive sales, coach the team, and uphold luxury standards.

You will partner with store leadership to achieve KPI targets, optimize processes, and ensure exceptional client experiences while maintaining impeccable visual merchandising and omni-channel operations.