Luxury Floor Lead, Operations & Client Experience

Ana Luisa; Boca Raton (FL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Time off

Employee discounts

Welcome gift

Job summary

Ana Luisa in Boca Raton, FL is seeking a Floor Lead, Operations to drive store performance through operational excellence, inventory integrity, and elevated client experiences on the luxury retail floor.

You will partner with store leadership, coach team members, support clienteling, oversee front and back of house, and push toward sales goals such as conversion, AOV, and KPI targets while maintaining brand standards.

Qualifications

• 2-3+ years of retail leadership and operations experience, preferably within luxury or premium retail
• Strong operational and inventory management expertise
• Proven ability to support sales performance and KPI achievement
• Passion for fine jewelry, styling, and elevated client experiences
• Strong organizational skills with exceptional attention to detail
• Polished communication skills with a collaborative, client-focused approach
• Flexibility to work evenings, weekends, and holidays as business needs require

Responsibilities

• Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
• Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
• Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
• Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
• Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
• Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
• Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
• Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance

Skills

Retail leadership

Operations management

Customer service

Analytical skills

Communication

Detail-oriented

Flexibility

Tools

Shopify

Google Workspace

Inventory management systems

Job description

Ana Luisa in Boca Raton, FL is seeking a Floor Lead, Operations to drive store performance through operational excellence, inventory integrity, and elevated client experiences on the luxury retail floor.

You will partner with store leadership, coach team members, support clienteling, oversee front and back of house, and push toward sales goals such as conversion, AOV, and KPI targets while maintaining brand standards.