Floor Lead, Operations

Ana Luisa; King of Prussia (PA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Generous time off

Employee discounts

Welcome gift

Job summary

Ana Luisa is seeking a Floor Lead, Operations at King of Prussia Mall to drive operational excellence and elevate client experiences. This role blends leadership on the floor with back-office oversight to ensure flawless store execution and brand standards.

The Floor Lead partners with store leadership to foster team development, manage inventory integrity, and contribute to achieving KPIs while delivering bespoke service and maintaining luxury presentation.

Qualifications

• Minimum 2–3 years of retail leadership and operations experience.
• Strong operational and inventory management expertise.
• Proven ability to support sales performance and KPI achievement.
• Polished communication skills with a client-focused approach.

Responsibilities

• Lead a high-performing, collaborative store team.
• Drive operational efficiency with accurate inventory and loss prevention.
• Partner with store leadership to meet sales goals and KPIs (conversion, AOV, UPT).
• Deliver bespoke service and elevated client experiences to strengthen loyalty.
• Maintain visual merchandising standards aligned with brand expectations.
• Oversee front and back of house operations, including replenishment and omni-channel activities.
• Coach team members, support clienteling, and reinforce luxury service standards.
• Collaborate with HQ Operations to optimize processes and store performance.

Skills

Retail leadership

Operations management

Communication skills

Organizational skills

Tools

Shopify

Google Workspace

Inventory management systems

Job description

Floor Lead, Operations - King of Prussia Mall

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Role

The Floor Lead, Operations plays a key leadership role in supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a trusted partner to store leadership, this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment.

Blending operational expertise with a strong presence on the sales floor, the Floor Lead, Operations supports team development, cultivates clientele, and contributes to the achievement of store sales and KPI goals.

Responsibilities

• Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
• Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
• Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
• Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
• Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
• Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
• Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
• Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance

Qualifications

• 2-3+ years of retail leadership and operations experience, preferably within luxury or premium retail
• Strong operational and inventory management expertise
• Proven ability to support sales performance and KPI achievement
• Passion for fine jewelry, styling, and elevated client experiences
• Strong organizational skills with exceptional attention to detail
• Proficiency in Shopify, Google Workspace, and inventory management systems
• Polished communication skills with a collaborative, client-focused approach
• Flexibility to work evenings, weekends, and holidays as business needs require

What You'll Love About Us

At Ana Luisa, we are committed to creating a people-first culture that values growth, creativity, and excellence. We offer comprehensive health and wellness benefits, generous time off, and exclusive brand perks, including employee discounts and a welcome gift.

If you are a motivated retail professional with a passion for operational excellence and luxury service, we invite you to join Ana Luisa during an exciting period of growth and brand evolution.

Compensation

The expected base salary for this position ranges from $25-$27 per hour. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure.

EEOC:

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.