Luxury Store Director: Lead Growth & VIP Clientele

LVMH Group; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Employee contribution

Job summary

Fendi Maison, part of LVMH, seeks a Store Director in New York who will own the business, lead staff and merchandise, and deliver exceptional client experiences to every guest. You will drive sales performance, develop strategic plans with corporate partners, manage events, CRM programs, inventory control, and ensure brand standards on the shop floor.

10 years of luxury retail experience preferred; strong leadership, communication, and organizational skills required; some nights and weekends may

Qualifications

• 10 years of proven experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: communicate effectively verbally and in writing.
• Ability to manage POS system and inventory management functions.
• Flexible availability, some nights, weekends, and holidays.

Responsibilities

• Drive and improve sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure stock and assortment levels are met.
• Make recommendations for store renovations, upgrades and expansion to increase sales and market share.
• Be present on the sales floor, empower staff to meet sales targets and deliver authentic client experiences.
• Partner with the Retail Events Office for local events.
• Lead customer service quality and CRM-driven client relationships.
• Develop dedicated Fendi customers and maintain customer database.
• Act as brand ambassador to strengthen relationships with VIP clients.
• Develop a private appointment culture.
• Ensure front/back of house alignment and timely administrative paperwork.
• Control daily invoices, petty cash, and cost management.
• Review sales and operational reports to KPIs and policies.
• Ensure inventory accuracy and shrink control.
• Oversee visual merchandising and display, ensuring best sellers are highlighted.
• Build a positive team dynamic, mentor staff, and conduct regular performance reviews.
• Roll out Top Store initiatives and recruit top talent.

Education

Bachelor's Degree preferred

Tools

POS system

Job description

Fendi Maison, part of LVMH, seeks a Store Director in New York who will own the business, lead staff and merchandise, and deliver exceptional client experiences to every guest. You will drive sales performance, develop strategic plans with corporate partners, manage events, CRM programs, inventory control, and ensure brand standards on the shop floor.

10 years of luxury retail experience preferred; strong leadership, communication, and organizational skills required; some nights and weekends may