Luxury Store Director: Lead VIP Client Experience & Growth

Fendi Italia Srl; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Fendi Italia Srl is seeking a Store Director in New York to lead our flagship store, oversee sales and operations, and deliver exceptional client experiences. You will drive performance, manage employees, curate merchandise strategy, and partner with corporate teams to execute events and CRM initiatives.

The role requires extensive luxury retail leadership, strong relationship management with VIP clients, and a proven track record in achieving store targets while maintaining brand standards.

Qualifications

• 10+ years in luxury retail or premium brand environment.
• Strong leadership and mentoring capabilities.
• Excellent communication and interpersonal skills.
• Proven ability to develop relationships with VIP clients.
• Ability to analyze sales performance and drive results.

Responsibilities

• Drive and improve sales performance for overall store results.
• Develop sales strategy and partnerships to grow business.
• Lead customer service excellence and CRM initiatives.
• Oversee store operations, inventory, and merchandising.
• Recruit, train and empower staff to meet goals.

Skills

Sales leadership

Team management

Customer service

CRM tools

Luxury retail

Education

Bachelor's Degree preferred

Tools

POS system

Job description

Fendi Italia Srl is seeking a Store Director in New York to lead our flagship store, oversee sales and operations, and deliver exceptional client experiences. You will drive performance, manage employees, curate merchandise strategy, and partner with corporate teams to execute events and CRM initiatives.

The role requires extensive luxury retail leadership, strong relationship management with VIP clients, and a proven track record in achieving store targets while maintaining brand standards.