Store Director - Saks, New York

Fendi Italia Srl; New York (NY); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

Holiday pay

401k

Job summary

Fendi Italia Srl is seeking a Store Director in New York to lead our flagship store, oversee sales and operations, and deliver exceptional client experiences. You will drive performance, manage employees, curate merchandise strategy, and partner with corporate teams to execute events and CRM initiatives.

The role requires extensive luxury retail leadership, strong relationship management with VIP clients, and a proven track record in achieving store targets while maintaining brand standards.

Qualifications

• 10+ years in luxury retail or premium brand environment.
• Strong leadership and mentoring capabilities.
• Excellent communication and interpersonal skills.
• Proven ability to develop relationships with VIP clients.
• Ability to analyze sales performance and drive results.

Responsibilities

• Drive and improve sales performance for overall store results.
• Develop sales strategy and partnerships to grow business.
• Lead customer service excellence and CRM initiatives.
• Oversee store operations, inventory, and merchandising.
• Recruit, train and empower staff to meet goals.

Skills

Sales leadership

Team management

Customer service

CRM tools

Luxury retail

Education

Bachelor's Degree preferred

Tools

POS system

Job description

The Store Director is the owner of the business, a FENDI Brand Ambassador and a business leader, accountable for overall store performance. The managing of the store, employees, merchandise and supporting activities with the goal to achieve store targets and will lead to positive experiences for the internal and external clients.

Responsibilities:

Business Development and Performance Management:

• Drive and improve sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Make recommendations for store renovations, upgrades and expansion to increase sales and market share.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
• Partner with the Retail Events Office for the organization of local events.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and leading by example amongst the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/establish relationships with VIP clientele/prospect customers.
• Develop a strong private appointment culture.

Administrative & Operations Management:

• Ensure alignment between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner.
• Control daily invoices petty cash and take vital actions to efficiently control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.

Visual Merchandising:

• Make the best out of the display and proximity storage.
• Know the best sellers and have them on display all the time.
• Work with local freelancers to achieve goals of impactful window installations and displays

Team Management:

• Build an encouraging and positive team dynamic to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings and storewide meetings in order to mentor and deliver timely feedback.
• Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
• Attract and recruit the best talent available in the market through networking and scouting.
• Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
• Identify individual and team training needs.

Salary Range: $150,000.00 - $180,000.00

Profile:

• 10 Years of proven experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate effectively both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Bachelor’s Degree preferred.
• Ability to work in a team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational skills and strong digital literacy required.
• Flexible availability, some nights, weekends, and holidays.

Additional information:

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.