Luxury Store Director - Lead & Elevate Client Experience

Laurelton Jewelry; New York, Northern (NY, KY); Hybrid; USD 135,000 - 175,000; Full time

Job summary

Tiffany & Co. in New York is seeking a Store Director to lead a luxury flagship, delivering extraordinary client experiences and achieving sales and profitability targets.

The role requires 7–10 years of sales management in luxury retail, strong leadership, and talent development. Proficiency with Microsoft Office and POS systems is essential, as is flexibility for non-traditional hours.

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and achieving sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and POS systems.
• Must have authorization to work in the United States.

Responsibilities

• Lead, develop and support the sales and/or store operations to meet targets and profitability.
• Drive client development and cultivate relationships among existing and new clients.
• Coach and model Tiffany's service standards and lead a high-performing team.
• Collaborate with Market Vice President and other leaders to align with brand goals.

Skills

Sales leadership

Client relationships

Team development

Flexibility

Education

Bachelor's degree or higher

Gemologist training (GIA)

Tools

Microsoft Office

POS system

Client tracking systems

PowerPoint

Outlook

Job description

Tiffany & Co. in New York is seeking a Store Director to lead a luxury flagship, delivering extraordinary client experiences and achieving sales and profitability targets.

The role requires 7–10 years of sales management in luxury retail, strong leadership, and talent development. Proficiency with Microsoft Office and POS systems is essential, as is flexibility for non-traditional hours.