Luxury Store Director: High-Jewelry & Client Experience

Brobston Group LLC; Coral Gables (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Brobston Group LLC in Coral Gables, FL seeks a Store Director to lead operations, elevate client experiences, and drive high-jewelry sales while meeting financial targets.

You will coach the team, manage scheduling, connect with the community, and partner with market leadership to execute local strategy. This role requires flexibility with hours and a passion for luxury retail leadership.

Qualifications

• Minimum 7 years of sales management experience in luxury retail or related client-facing industries.
• Proven track record of achieving sales targets and maintaining client relationships.
• Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
• Proficiency with Microsoft Office and point-of-sale systems.
• Authorization to work in the United States.
• Preferred: high-jewelry experience, GIA certification, a college degree, and Spanish or Portuguese language skills.

Responsibilities

• Lead, develop, and motivate the store team to meet or exceed monthly, quarterly, and annual sales and profitability goals.
• Drive high-jewelry and core product sales through client development, personalized service, and leveraging events.
• Model and coach the selling ceremony and guest experience to improve NPS and deliver memorable moments.
• Manage store operations including staffing, scheduling, performance management, and retail execution.
• Engage with the local community as a market ambassador to grow brand presence and client relationships.
• Partner with the Market Vice President on local strategy, execution, and business opportunities.

Skills

Sales leadership

Luxury retail experience

Client relationship management

MS Office & POS systems

Work authorization in US

Spanish or Portuguese language skills

High-jewelry experience

Education

Bachelor's degree or higher

GIA certification

Tools

POS systems

Job description

Brobston Group LLC in Coral Gables, FL seeks a Store Director to lead operations, elevate client experiences, and drive high-jewelry sales while meeting financial targets.

You will coach the team, manage scheduling, connect with the community, and partner with market leadership to execute local strategy. This role requires flexibility with hours and a passion for luxury retail leadership.