Boutique Director - Luxury Retail & Elite Client Experience

Brobston Group LLC; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Brobston Group LLC seeks a Boutique Director to lead sales and operations for the Miami Design District boutique, driving personalized client experiences across in-store and omnichannel touchpoints. You will mentor a team to meet targets and cultivate community relationships to grow local business.

The role blends hands-on leadership with strategic store management, focusing on profitability, guest service excellence, and team development in a fast-paced retail environment.

Qualifications

• 5+ years of retail, hospitality, or cross-industry experience.
• 5+ years of management experience leading store teams.
• Bachelor's degree preferred.
• Excellent verbal, written, and presentation skills.
• Proficiency with Microsoft Office, Outlook, and video-telephony tools (e.g., Zoom).
• Multilingual ability is a plus.

Responsibilities

• Lead, develop, and support the boutique team to achieve monthly, quarterly, and annual sales plans.
• Deepen client relationships and drive lifetime loyalty and spend through personalized service and outreach.
• Identify business opportunities and implement action plans to consistently exceed targets.
• Provide on-floor sales leadership, coaching the team on selling ceremony and customer experience standards.
• Hire, mentor, and develop talent, creating clear growth paths and recognition programs.
• Optimize hospitality, store amenities, and events to elevate the client experience both in store and through omnichannel activities.
• Collaborate with local businesses and community organizations to build partnerships and generate revenue.
• Act on client feedback to continuously improve service and operational performance.

Skills

Verbal communication

Written communication

Presentation skills

Multilingual (plus)

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Zoom

Job description

Brobston Group LLC seeks a Boutique Director to lead sales and operations for the Miami Design District boutique, driving personalized client experiences across in-store and omnichannel touchpoints. You will mentor a team to meet targets and cultivate community relationships to grow local business.

The role blends hands-on leadership with strategic store management, focusing on profitability, guest service excellence, and team development in a fast-paced retail environment.