Luxury Store Director & Client Experience Leader

Brobston Group; Beverly Hills (CA); On-site; USD 140,000 - 160,000; Full time

Job summary

Boucheron in Beverly Hills is seeking a high-caliber senior sales and business development leader to drive client acquisition and retention for our luxury brand. The role requires leading a team, expanding the client base locally and internationally, and delivering market-relevant activations with a focus on exceptional service.

You will collaborate with leadership and cross-functional partners to implement strategies, host exclusive events, and nurture relationships with celebrities,

Qualifications

• Bachelor’s degree required.
• Excellent oral and written communication skills.
• 5-8 years retail supervisory experience in the luxury sector.
• Entrepreneurial mindset, able to develop their own business and client portfolio autonomously.
• Strong relationship-building and networking skills.
• Team-oriented worker with excellent interpersonal skills, able to coach team.
• Ability to work a varied schedule, including weekends and holidays.
• Ability to travel to execute locally relevant client activations and develop client network.
• Customer relations and customer service professionalism.

Responsibilities

• Collaborate with leadership to develop and implement PCRM strategies for recruiting and retaining new clients.
• Build a robust network of influential individuals and clients in both local and international markets to cultivate a qualified client base.
• Propose tailored Boucheron-specific activations and experiences for relevant groups of clients among various communities.
• Partner with Retail and Marketing & Communication teams to create market-relevant activities, including trunk shows, pop-up stores, dinners, and individual presentations.
• Host and co-host dinners, receptions and other cultural engagements as the ambassador of the House with celebrities, VICs, Influencers, and press.

Skills

Excellent communication

Luxury retail

Team leadership

Client network

Travel ability

Education

Bachelor’s Degree

Tools

MS Office

Job description

Boucheron in Beverly Hills is seeking a high-caliber senior sales and business development leader to drive client acquisition and retention for our luxury brand. The role requires leading a team, expanding the client base locally and internationally, and delivering market-relevant activations with a focus on exceptional service.

You will collaborate with leadership and cross-functional partners to implement strategies, host exclusive events, and nurture relationships with celebrities,