Luxury Store Support & Client Relations Specialist

LVMH Group; Miami (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Loro Piana is seeking a Store Support Specialist in Miami to ensure an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize product expertise, manage transactions, and assist in operational tasks across the business.

Ideal candidates have 2+ years in sales or sales support, strong product knowledge, and proficiency with Microsoft Office and SAP.

Qualifications

• 2+ years of sales or sales support experience, preferably in luxury retail.
• Proficient in Microsoft Office, SAP and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.

Responsibilities

• Facilitate sales process and elevate client experience with hospitality and expert assistance.
• Support team by maintaining product knowledge to enhance client experience.
• Build client relationships through emails, notes, calls, and clienteling app to boost sales.

Skills

Sales experience

Customer service

Teamwork

Product knowledge

Merchandising

Tools

Microsoft Office

SAP

Job description

Loro Piana is seeking a Store Support Specialist in Miami to ensure an elevated shopping experience by delivering exceptional support to the store team. You will coordinate with team members to address client inquiries, utilize product expertise, manage transactions, and assist in operational tasks across the business.

Ideal candidates have 2+ years in sales or sales support, strong product knowledge, and proficiency with Microsoft Office and SAP.