Seasonal Luxury Retail Support Specialist

Loro Piana; Beverly Hills (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Loro Piana in Beverly Hills, CA seeks a Seasonal Store Support Specialist to help deliver an elevated client experience. You will coordinate with the store team, leverage product knowledge, manage transactions, and support daily operations to meet key business objectives.

As part of the luxury retail environment, you will nurture client relationships, assist in CRM and clienteling efforts, and help maintain displays and inventory.

Qualifications

• 2+ years of sales or sales support experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP and other digital tools.
• Excellent attention to detail, customer service, and teamwork skills.

Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store management and the sales team to ensure that merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
• Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

Skills

Customer service

Teamwork

Attention to detail

Sales experience

Tools

SAP

Microsoft Office

Job description

Loro Piana in Beverly Hills, CA seeks a Seasonal Store Support Specialist to help deliver an elevated client experience. You will coordinate with the store team, leverage product knowledge, manage transactions, and support daily operations to meet key business objectives.

As part of the luxury retail environment, you will nurture client relationships, assist in CRM and clienteling efforts, and help maintain displays and inventory.