Store Support Specialist, Beverly Hills

Loro Piana; Beverly Hills (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Loro Piana in Beverly Hills is seeking a Store Support Specialist to assist the sales team and elevate the luxury shopping experience. You will coordinate with colleagues, apply product expertise, manage transactions, and support daily operations.

You will build meaningful client relationships, utilize clienteling tools, and help CRM initiatives by logging client data and tailoring service to individual preferences. A passion for luxury goods and exceptional hospitality are essential.

Qualifications

• Experience in luxury/retail preferred.
• Strong client-focused communication skills.
• Ability to maintain product knowledge across categories.

Responsibilities

• Facilitate the sales process and elevate the client experience with hospitality and expert assistance.
• Support the sales team with product knowledge to enhance the client experience.
• Build client relationships via emails, handwritten notes, calls, and clienteling app to boost sales.
• Support CRM by recording and updating client information for future opportunities.
• Promote new products through personalized outreach to increase awareness and interest.
• Assist in maintaining store displays to align with brand standards.

Skills

Customer service

Clienteling

CRM experience

Product knowledge

Tools

CRM software

POS system

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking a Store Support Specialist to join our team at Loro Piana. As a Store Support Specialist, you will play a crucial part in ensuring an elevated shopping experience by delivering exceptional support to the sales team. You will coordinate with team members to address client inquiries, utilize your product expertise, manage transactions, and assist in various operational tasks. Your passion for luxury goods and building client relationships will contribute to the overall success of key business objectives.

Job Responsibilities

Key Responsibilities

• Facilitate the sales process and elevate the client experience by providing exceptional hospitality and expert assistance that aligns with Loro Piana standards.
• Support the sales team by providing exceptional assistance and maintaining a strong sense of product knowledge to elevate the client experience.
• Build meaningful client relationships by facilitating communication via emails, hand-written notes, phone calls, and our clienteling app to boost sales.
• Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
• Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
• Support in the maintenance of store displays to ensure alignment with