Luxury Spa Reservations Specialist - Commission Eligible

Lake Austin Spa Resort; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Employee Discounts

Complimentary Wellness Classes

Professional Development Opportunities

Employee Recognition Programs

Job summary

Lake Austin Spa Resort is seeking a Reservation Agent to handle guest inquiries, book reservations, and manage gift certificates. You will confirm availability, provide pricing, enter bookings in Book 4 Time and Opera, and send confirmations.

Strong customer service and multitasking across systems are essential, with weekend/holiday shifts required. This on-site, full-time role offers a commission program in addition to hourly pay, reflecting guest arrivals and performance.

Qualifications

• Minimum high school diploma or GED.1+ year in customer service.
• Strong communication and active listening skills.
• Comfortable speaking with guests while navigating multiple computer systems.
• Proficient with Microsoft Office and reservation systems.

Responsibilities

• Answer incoming calls and assist guests with booking reservations.
• Process gift certificate orders and quote rates/packages.
• Confirm availability and schedule spa services for guests.
• Enter reservations accurately using Book 4 Time and Opera.
• Prepare and send confirmations and guest correspondence.
• Respond to guest questions in a timely, professional manner.
• Coordinate special requests with other departments.

Skills

Communication

Listening

Microsoft Office

Detail orientation

Teamwork

Independent work

Flexible schedule

Education

High school diploma or GED

Tools

Opera

Book 4 Time

Job description

Lake Austin Spa Resort is seeking a Reservation Agent to handle guest inquiries, book reservations, and manage gift certificates. You will confirm availability, provide pricing, enter bookings in Book 4 Time and Opera, and send confirmations.

Strong customer service and multitasking across systems are essential, with weekend/holiday shifts required. This on-site, full-time role offers a commission program in addition to hourly pay, reflecting guest arrivals and performance.