Luxury Spa Operations Supervisor

Delano; Miami Beach (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Delano Miami Beach is seeking a Spa Supervisor to oversee daily spa operations, coach staff, and ensure exceptional cleanliness, safety, and guest satisfaction. You will direct spa coordinators, attendants, and therapists, manage guest flow and treatment schedules, and uphold Delano brand standards.

Responsibilities include coordinating appointments, inventory, and front desk coverage, while maintaining high service levels and professionalism across all spa areas.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 1–2 years spa or wellness experience with supervisory or shift-lead duties.
• Experience coordinating daily spa operations, guest service, and front desk activities.
• Proficient in Book4Time and general computer applications.
• Strong leadership and guest-service mindset.

Responsibilities

• Collaborate daily with the Director of Spa; provide shift updates, guest feedback, and operational reports as requested.
• Ensure cleanliness and maintenance of spa, equipment, and guest areas.
• Monitor treatment room readiness, therapists' restocking, and product preparation; coordinate repairs with housekeeping and engineering.
• Oversee spa attendants and locker room upkeep; ensure spa opens/closes on schedule.
• Reinforce staff dress code, punctuality, professionalism, and service standards; share performance observations with the Director of Spa.
• Coordinate therapist appointments, daily schedules, and shift coverage through Book4Time within approved staffing plans.
• Supervise spa reception and assist with front desk coverage, breaks, reservations, and guest communication as needed.
• Handle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction.
• Coordinate group services with staff and external coordinators.
• Support staff training and coaching; document performance concerns and refer formal reviews and disciplinary decisions to the Director of Spa.
• Provide hands-on coaching and daily direction to spa coordinators, attendants, and therapists.
• Monitor massage and spa supply inventory, storage standards, and replenishment needs; submit purchase requests for approval.
• Guide Spa Attendants in locker room, social sauna, thermal area, and equipment readiness and guest safety.
• Oversee daily Book4Time operations, reservation accuracy, guest transactions, cash reporting, and schedule coordination.

Skills

Spa operations

Team leadership

Guest service

Scheduling

Communication

Education

High school Diploma

Bachelor's Degree preferred

Tools

Book4Time

Job description

Delano Miami Beach is seeking a Spa Supervisor to oversee daily spa operations, coach staff, and ensure exceptional cleanliness, safety, and guest satisfaction. You will direct spa coordinators, attendants, and therapists, manage guest flow and treatment schedules, and uphold Delano brand standards.

Responsibilities include coordinating appointments, inventory, and front desk coverage, while maintaining high service levels and professionalism across all spa areas.