Luxury Spa Hospitality Manager: Guest Experience Lead

The Woodhouse Spas Corporation; Kingston (Luzerne County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

401(k) matching

Flexible schedule

Job summary

The Woodhouse Spas Corporation is seeking an experienced Hospitality Manager to lead and train our hospitality team. The role involves overseeing daily operations, mentoring staff, and ensuring exceptional guest experiences within a luxury spa setting.

Ideal candidates will have a strong background in hospitality management, a bachelor’s degree, and the ability to work weekends. Join us to elevate guest satisfaction, optimize operations, and maintain premium spa standards.

Qualifications

• Bachelor’s degree in Hospitality Management, Business, or a related field (preferred).
• Proven experience (3+ years) in hospitality management, preferably within a luxury spa or hotel setting.
• Must be able to work weekends.
• Strong leadership skills with a focus on team development and training.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Lead, train, and develop the hospitality team to deliver a world-class luxury spa experience.
• Conduct regular training sessions on customer service, guest relations, and operational procedures.
• Mentor staff and provide ongoing feedback to ensure team members perform at their best.
• Ensure guests receive exceptional service from check-in to departure, anticipating needs and addressing concerns promptly.
• Develop and implement strategies to enhance the overall guest experience and exceed expectations.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Oversee daily operations, ensuring smooth and efficient functioning of all hospitality services.
• Monitor staff schedules, attendance, and productivity to optimize workforce management.
• Maintain high standards of cleanliness, service, and overall spa ambiance in line with luxury expectations.
• Conduct regular inspections of the spa facilities and ensure compliance with health and safety regulations.
• Assist in managing budgets, controlling costs, and optimizing revenue without compromising service quality.
• Oversee inventory control for hospitality-related supplies and amenities.
• Collaborate with senior management to report on performance metrics, guest feedback, and operational issues.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.

Skills

Hospitality management

Leadership

Customer service

Staff training

Education

Bachelor’s degree in Hospitality Management

Tools

Hospitality management software

Job description

The Woodhouse Spas Corporation is seeking an experienced Hospitality Manager to lead and train our hospitality team. The role involves overseeing daily operations, mentoring staff, and ensuring exceptional guest experiences within a luxury spa setting.

Ideal candidates will have a strong background in hospitality management, a bachelor’s degree, and the ability to work weekends. Join us to elevate guest satisfaction, optimize operations, and maintain premium spa standards.