Seasoned Assistant Spa Manager

The Woodhouse Day Spa - Charlotte; Charleston (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Paid time off

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

The Woodhouse Spa Westedge is seeking a seasoned Assistant Spa Manager to lead daily operations, guest flow, scheduling, and retail performance. This role partners with the Spa Manager to elevate the Woodhouse standard of luxury service.

You will mentor the Hospitality Team, drive sales through coaching, address guest feedback with grace, and uphold ambiance standards. Experience with Meevo is preferred.

Qualifications

• Previous management experience in a spa, salon, retail, or luxury hospitality environment.
• Strong understanding of guest service standards, retail performance, and team leadership.
• Exceptional communication and organizational skills.
• A polished, professional presence with the ability to lead calmly and confidently.
• Experience with scheduling or spa management software (Meevo experience preferred).

Responsibilities

• Lead, train, and mentor the Hospitality Team to deliver exceptional service at every touchpoint.
• Oversee scheduling, guest flow, and daily operations with precision and professionalism.
• Drive retail and service sales performance through daily coaching and clear goal setting.
• Address guest feedback promptly and ensure elegant, thoughtful resolutions.
• Maintain spa ambiance standards, ensuring lighting, music, cleanliness, and aromatherapy reflect the Woodhouse brand.
• Step into Spa Coordinator or Concierge duties as needed to support seamless operations.

Skills

Leadership

Guest service

Communication

Scheduling

Retail sales

Spa operations

Meevo

Tools

Meevo

Job description

Benefits:

• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

Lead with grace. Inspire with purpose. Elevate every guest experience.

At The Woodhouse Spa Westedge, we believe in the art of hospitality and the luxury of well-being. Our mission is to create an environment where guests feel seen, valued, and restored and where our team thrives in delivering experiences that go far beyond the ordinary.

We are seeking a seasoned Assistant Spa Manager with proven spa or retail management experience to join our leadership team. This role is ideal for a hospitality professional who understands luxury service, leads with heart, and knows how to balance guest satisfaction with operational excellence.

About the Role

As the Assistant Spa Manager, you will be responsible for the daily rhythm of the spa, from guest flow and scheduling to retail success and team performance. You will work closely with the Spa Manager to ensure every detail reflects the Woodhouse standard of intentional luxury.

What You'll Do

• Lead, train, and mentor the Hospitality Team to deliver exceptional service at every touchpoint
• Oversee scheduling, guest flow, and daily operations with precision and professionalism
• Drive retail and service sales performance through daily coaching and clear goal setting
• Address guest feedback promptly and ensure elegant, thoughtful resolutions
• Maintain spa ambiance standards, ensuring lighting, music, cleanliness, and aromatherapy reflect the Woodhouse brand
• Step into Spa Coordinator or Concierge duties as needed to support seamless operations

What We Require

• Previous management experience in a spa, salon, retail, or luxury hospitality environment : required
• A strong understanding of guest service standards, retail performance, and team leadership
• Exceptional communication and organizational skills
• A polished, professional presence with the ability to lead calmly and confidently
• Experience with scheduling or spa management software (Meevo experience preferred)

What You'll Love About Woodhouse

• A people-first culture built on our HELP Core Values: Hospitable, Ethical, Likable, and Professional
• Competitive compensation and growth opportunities within a nationally recognized luxury spa brand
• Discounts on services and retail products
• A supportive, high-performing environment that celebrates leadership and guest excellence

If you have a background in spa or retail management and thrive in creating five-star guest experiences, we'd love to meet you.