Luxury Spa Floor Manager – Guest Experience & Team Lead

Woodhouse Spa; Houston (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Wellness resources

401(k) matching

Company parties

Employee discounts

Complimentary spa services

Job summary

Woodhouse Spa in Houston, TX is seeking a Floor Manager to oversee guest experiences at our luxury day spa. You will lead a hospitality team, manage reservations, and ensure exceptional service across all guest touchpoints.

Join us for a rewarding role with opportunities for advancement, competitive pay, paid time off, and spa benefits. The position requires 12-hour shifts on your feet and prior management experience in high-end hospitality.

Qualifications

• Prior management experience required.
• Comfortable standing for 12 hours.

Responsibilities

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Skills

Guest interactions

Reservation management

Team coaching and management

KPI achievement

Inventory management

Retail sales

Job description

Woodhouse Spa in Houston, TX is seeking a Floor Manager to oversee guest experiences at our luxury day spa. You will lead a hospitality team, manage reservations, and ensure exceptional service across all guest touchpoints.

Join us for a rewarding role with opportunities for advancement, competitive pay, paid time off, and spa benefits. The position requires 12-hour shifts on your feet and prior management experience in high-end hospitality.