Luxury Spa Guest Experience Concierge

sanmanuel; Highland (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Manuel Spa Room Specialist plays a key role in guiding guests through their spa experience and ensuring all service and facility standards are met. You will deliver personal, gracious service while maintaining a clean, safe spa environment in a fast-paced casino setting.

The role emphasizes hospitality excellence, team collaboration, and adaptability, with responsibilities spanning room setup, product replenishment, and guest safety.

Qualifications

• High School diploma or GED is required.
• Minimum one (1) year of experience in customer service is required.
• Previous experience in a luxury spa or salon environment is preferred.

Responsibilities

• Greet guests and provide personal, gracious, professional service.
• Familiarize guests with locker room, salon areas, and spa amenities.
• Assist in room and tool preparation; ensure cleanliness and sanitation of treatment rooms.
• Replenish treatment products in treatment and dispensary areas; keep areas well stocked.
• Ensure locker room readiness and compliant guest lockers, maintaining high standards.
• Create a 'Guest for Life' by delivering personalized, caring service and safety.
• Model and uphold policies; manage product receiving, training, and compliance.
• Perform other duties to support department operations.

Skills

Customer Service

Hospitality

Communication

Education

High School diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel Spa Room Specialist plays a key role in guiding guests through their spa experience and ensuring all service and facility standards are met. You will deliver personal, gracious service while maintaining a clean, safe spa environment in a fast-paced casino setting.

The role emphasizes hospitality excellence, team collaboration, and adaptability, with responsibilities spanning room setup, product replenishment, and guest safety.