Spa Room Experience Concierge

Socket.dev; California (MO); On-site; USD 25,000 - 39,000; Full time

Job summary

San Manuel Spa is seeking a dedicated Spa Room Specialist to guide guests through their spa experiences while maintaining service and facility standards. You will ensure a clean, safe environment and deliver personalized care in a fast-paced casino setting.

Responsibilities include room preparation, product replenishment, and locker-room readiness, all while upholding enterprise policies and supporting service providers.

Qualifications

• High School diploma or GED is required.
• Minimum one year of customer service experience is required.
• Previous experience in a luxury spa or salon environment is preferred.

Responsibilities

• Greet guests with personal, gracious service and orient them to the spa.
• Familiarize guests with locker rooms, salon areas and amenities.
• Prepare rooms and tools for treatments; ensure cleanliness and sanitation.
• Replenish treatment products and maintain presentation for next guest.
• Ensure locker room readiness and compliance with standards.
• Provide guests with a high-quality, personalized service for a lasting impression.
• Uphold policies and daily operations, including receiving and training.
• Perform other duties to support spa operations.

Skills

Communication skills

Guest service mindset

Interpersonal skills

Discretion with confidential info

Multi-tasking

Adaptability

Team collaboration

Education

High School diploma or GED

Experience in luxury spa environment preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

San Manuel Spa is seeking a dedicated Spa Room Specialist to guide guests through their spa experiences while maintaining service and facility standards. You will ensure a clean, safe environment and deliver personalized care in a fast-paced casino setting.

Responsibilities include room preparation, product replenishment, and locker-room readiness, all while upholding enterprise policies and supporting service providers.