Luxury Spa Front Desk Concierge

La Fonda on the Plaza; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

La Fonda Boutique Spa in Santa Fe, NM is seeking a warm, professional Front Desk Receptionist to create exceptional guest experiences in a luxury spa environment. As the first contact, you will greet guests, manage appointments with Book4Time, answer inquiries, process payments, and coordinate with therapists to ensure seamless service.

The ideal candidate brings hospitality experience and a polished, guest-focused demeanor.

Qualifications

• Experience at front desk or reception in hospitality.
• Luxury customer service experience preferred.
• Familiarity with scheduling software and multitasking.

Responsibilities

• Greet guests warmly and professionally.
• Schedule massage, facial, and spa appointments.
• Answer phones and respond to guest inquiries.
• Check guests in and out of services.
• Process payments and maintain accurate daily transactions.
• Recommend spa services and retail products as appropriate.
• Maintain a clean, inviting reception area.
• Coordinate with therapists and spa management for seamless experiences.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Book4Time scheduling

Professional appearance

Wellness hospitality passion

Tools

Book4Time

Job description

La Fonda Boutique Spa in Santa Fe, NM is seeking a warm, professional Front Desk Receptionist to create exceptional guest experiences in a luxury spa environment. As the first contact, you will greet guests, manage appointments with Book4Time, answer inquiries, process payments, and coordinate with therapists to ensure seamless service.

The ideal candidate brings hospitality experience and a polished, guest-focused demeanor.