Luxury Spa Front Desk Concierge

fourseasons; Fort Lauderdale (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Exclusive employee rates

Uniforms with dry cleaning

Shift meals and on-site parking

Career growth programs

Culture of care and inclusion

Employee events

Job summary

Four Seasons Resort Scottsdale seeks a Spa Receptionist to be the welcoming first contact for guests, ensuring a seamless experience from reservation through departure while supporting daily spa operations.

You will coordinate appointments, handle inquiries, process payments, and assist with retail transactions, all while maintaining a polished reception area and collaborating with multiple hotel teams to deliver exceptional service.

Qualifications

• Strong communication, customer service, and organizational skills for fast-paced luxury environments.
• Proficiency with Microsoft Office; familiarity with spa/hotel systems such as Book4Time, Opera.
• Professional demeanor and commitment to exceptional guest service.

Responsibilities

• Welcome guests, manage check-ins/check-outs, and provide information on spa services.
• Schedule, coordinate, and manage spa appointments with guest preferences.
• Process payments, gift certificates, and retail transactions accurately.
• Maintain a clean, organized reception area and replenish supplies as needed.
• Collaborate with spa, housekeeping, engineering, and hotel teams to ensure seamless operations.

Skills

Communication

Customer service

Organizational skills

MS Office

Spa/hotel systems familiarity

Tools

Book4Time

Opera

Job description

Four Seasons Resort Scottsdale seeks a Spa Receptionist to be the welcoming first contact for guests, ensuring a seamless experience from reservation through departure while supporting daily spa operations.

You will coordinate appointments, handle inquiries, process payments, and assist with retail transactions, all while maintaining a polished reception area and collaborating with multiple hotel teams to deliver exceptional service.