La Fonda Spa Receptionist

La Fonda on the Plaza; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

La Fonda Boutique Spa in Santa Fe, NM is seeking a warm, professional Front Desk Receptionist to create exceptional guest experiences in a luxury spa environment. As the first contact, you will greet guests, manage appointments with Book4Time, answer inquiries, process payments, and coordinate with therapists to ensure seamless service.

The ideal candidate brings hospitality experience and a polished, guest-focused demeanor.

Qualifications

• Experience at front desk or reception in hospitality.
• Luxury customer service experience preferred.
• Familiarity with scheduling software and multitasking.

Responsibilities

• Greet guests warmly and professionally.
• Schedule massage, facial, and spa appointments.
• Answer phones and respond to guest inquiries.
• Check guests in and out of services.
• Process payments and maintain accurate daily transactions.
• Recommend spa services and retail products as appropriate.
• Maintain a clean, inviting reception area.
• Coordinate with therapists and spa management for seamless experiences.

Skills

Front desk experience

Customer service

Communication skills

Organizational skills

Book4Time scheduling

Professional appearance

Wellness hospitality passion

Tools

Book4Time

Job description

La Fonda Boutique Spa | Santa Fe, NM

The Boutique Spa at La Fonda is seeking a warm, professional, and hospitality-driven Front Desk Receptionist to join our team. This is the perfect opportunity for someone who enjoys creating exceptional guest experiences in a luxury spa environment.

As the first point of contact for our guests, you'll set the tone for every visit by providing gracious service, managing appointments, and ensuring each guest feels welcomed, cared for, and relaxed from the moment they arrive.

Responsibilities

• Welcome guests with genuine warmth and professionalism
• Schedule massage, facial, and spa appointments
• Answer phones and respond to guest inquiries
• Check guests in and out of services
• Process payments and maintain accurate daily transactions
• Recommend spa services and retail products when appropriate
• Maintain a clean, organized, and inviting reception area
• Communicate effectively with therapists and spa management to ensure seamless guest experiences

Qualifications

• Previous front desk, receptionist, or administrative experience required
• Hospitality, hotel, spa, or luxury customer service experience preferred
• Excellent communication and organizational skills
• Comfortable using scheduling software (Book4time)and handling multiple tasks in a fast-paced environment
• Professional appearance and positive attitude
• Passion for wellness, hospitality, and providing exceptional customer service

What We're Looking For

Our ideal candidate is someone who naturally enjoys taking care of people. They are organized, dependable, and understand that luxury is found in the details. Every interaction should leave our guests feeling welcomed, valued, and excited to return.

If you take pride in creating memorable guest experiences and thrive in a boutique luxury setting, we'd love to meet you.

Source: Hospitality Online