Luxury Spa Concierge - Guest Experience Lead

Pinehurst, LLC; Pinehurst (NC); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Pinehurst LLC is seeking a Guest Services Associate to welcome guests and ensure a premium experience at our luxury property in Pinehurst. You will handle check-ins/outs, reservations, and guest requests with professionalism and a warm demeanor.

Applicants should have a high school diploma or GED, 2+ years in hospitality, and basic computer skills. Excellent communication and the ability to work in a high-volume environment are essential.

Qualifications

• High School Diploma or GED plus 2+ years related hospitality experience, or equivalent combination of education and experience.
• Experience in hospitality or luxury property is preferred.
• Computer software skills required.

Responsibilities

• Welcoming and greeting guests with a warm welcome to our Pinehurst Home.
• Process transactions for guests, including check-in, check-out, reservations, and cancellations.
• Attend monthly meetings with Supervisor and/or Department Manager.
• Promote and sell retail products.
• Deliver daily documents to appropriate departments in a timely manner.

Skills

Customer service

Guest communication

Hospitality mindset

Education

High School Diploma or GED

Tools

Computer software

Job description

Pinehurst LLC is seeking a Guest Services Associate to welcome guests and ensure a premium experience at our luxury property in Pinehurst. You will handle check-ins/outs, reservations, and guest requests with professionalism and a warm demeanor.

Applicants should have a high school diploma or GED, 2+ years in hospitality, and basic computer skills. Excellent communication and the ability to work in a high-volume environment are essential.