Luxury Leisure Sales Specialist

Pinehurst, LLC; Pinehurst (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Pinehurst, LLC is seeking a Leisure Sales Coordinator to generate revenue and room nights by upselling and converting inquiries into bookings while delivering a luxury guest experience across Pinehurst accommodations and amenities.

The role requires strong phone sales, exceptional communication skills, and the ability to work in a fast-paced luxury environment. Collaboration with resort teams and accurate reservation management are essential for success.

Qualifications

• Associate’s degree and a minimum of one year hospitality, sales or customer service experience; or an equivalent combination of education and experience.
• Understanding of sales process.
• Strong phone sales skills including listening & probing skills to focus on selling the full Pinehurst experience with high conversion.
• Exceptional communication skills via voice and written communication.
• Ability to perform & convert in a fast-paced environment while still delivering luxury service.
• Excellent organizational and time-management skills.
• Be able to project a tone that offers friendliness and excitement through the selling process.

Responsibilities

• Accurately handle all incoming sales lead calls & maintain conversion standards.
• Exhibit exceptional verbal and written communication skills, along with professional telephone etiquette.
• Ability to collaborate with teams across the resort to curate successful luxury vacations.
• Build rapport with guests to encourage repeat visits and referrals, leveraging personal follow up and tailored recommendations.
• Ensure accurate and timely use of all reservation systems and guest database, maintaining data integrity and Pinehurst standards.
• Stay informed of current promotions, packages, and incentives to maximize guest value and booking potential.

Skills

Phone sales

Communication skills

Time management

Education

Associate’s degree

Tools

Versa

Agilysys Golf

Agilysys Spa

CRS

Reserve

Revinate

Teams

Microsoft Office

Beekeeper

Job description

Pinehurst, LLC is seeking a Leisure Sales Coordinator to generate revenue and room nights by upselling and converting inquiries into bookings while delivering a luxury guest experience across Pinehurst accommodations and amenities.

The role requires strong phone sales, exceptional communication skills, and the ability to work in a fast-paced luxury environment. Collaboration with resort teams and accurate reservation management are essential for success.