Flexible Front Desk Guest Services Specialist

Pinehurst; Pinehurst (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Pinehurst is seeking a friendly front desk associate to efficiently check guests in and out, maintain accurate records, and handle basic banking tasks. You will resolve guest concerns with care and guide visitors to resort facilities while learning package details and billing procedures.

The role requires a high school diploma or GED with at least 6 months related experience, or an equivalent combination. Excellent communication and a professional appearance are essential for success.

Qualifications

• High school diploma or GED with 6 months of related experience or equivalent.
• Experience handling guest interactions and resolving issues professionally.
• Familiarity with front desk operations and basic banking tasks.

Responsibilities

• Efficiently checks in/out guests using face-to-face communication and computer systems.
• Resolve guest complaints in a positive, caring manner.
• Maintain accurate records and stay knowledgeable about packages and charges.
• Act as cashier, handle bank, and verify cash contents accurately.
• Direct guests to resort facilities and understand group details and billing.

Skills

Guest services

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Tools

POS system

Front Desk software

Job description

Pinehurst is seeking a friendly front desk associate to efficiently check guests in and out, maintain accurate records, and handle basic banking tasks. You will resolve guest concerns with care and guide visitors to resort facilities while learning package details and billing procedures.

The role requires a high school diploma or GED with at least 6 months related experience, or an equivalent combination. Excellent communication and a professional appearance are essential for success.