Spa Attendant

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education reimbursement

Growth opportunities

Free hot meal per shift

401k match

Job summary

Monarch Casino Resort Spa Black Hawk is seeking a Spa Attendant to deliver high-end guest experiences in our luxury spa. You will greet guests, guide them through the spa, and maintain an serene environment while assisting with promotions and menu knowledge.

The role requires energy, a guest-focused mindset, and the ability to multitask across spa operations. Full-time, day and swing shifts available with opportunities for growth and benefits.

Qualifications

• Energetic service-focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution-oriented and guest-focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask; attention to detail and time management.
• Available to work varied shifts when needed, including weekends and holidays.

Responsibilities

• Greet guests upon arrival and offer refreshments; escort them to the spa.
• Maintain a relaxing and calm environment throughout the spa experience.
• Know the spa menu and promotions; establish rapport with guests.
• Multitask and maintain cleanliness, safety, and organization of the spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain towels, robes, linens, and toiletries stock; manage showers.
• Coordinate laundry and locker room inventory; run wash-dry cycles.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between areas.
• Maintain sanitation of steam room and provide cold towels/water.
• Prepare and stock infused water, herbal teas, snacks for guests.
• Coordinate with staff on VIPs, special requests, group arrivals.
• Work with management to improve the guest experience.
• Other duties as assigned.

Skills

Guest service

Multitasking

Time management

Basic computer skills

Polite & patient

Weekend availability

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Spa Attendant (Female/Male) Salary: $21.00 + Tips Status: Full Time Shift: Day, Swing Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities

• Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
• Maintaining a relaxing and calm environment throughout the spa experience.
• Establish a good rapport! Know our spa menu and promotions.
• Ability to multitask and efficiently maintain the cleanliness, safety, and organization of the spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain par stock levels of towels, washcloths, robes, and linens, toiletries in the vanity area, and maintain shampoo, conditioner, and shower gel in the showers.
• Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between locker, treatment, and laundry rooms. Run wash-dry cycles of laundry.
• Maintain cleanliness and sanitization of the steam room and place cold towels and water for guest use according to procedures.
• Prepare and stock infused water, herbal teas, snacks, and fruits for guests in the sanctuary area.
• Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
• Work with management to improve the guest experience, from guest recovery to outstanding inquiry.
• Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

Qualifications

• You are an energetic service-focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution-oriented and guest-focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
• Available to work varied shifts when needed, including weekends and holidays.

Benefits

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays
• Team Member Hotel, Retail, and Spa Discounts
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An Estimated Salary For This Position Would Be

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.