Luxury Spa Floor Manager – Guest Experience & Team Leader

Socket.dev; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k) matching

Company parties

Employee discounts

Job summary

Woodhouse Spa is seeking a Floor Manager to lead daily operations and ensure impeccable guest experiences at our luxury spa. You will supervise staff, manage reservations, and drive service standards to exceed guest expectations.

Qualified candidates have prior hospitality management experience, are comfortable standing for 12-hour shifts, and thrive in a high-end retail and spa environment. We offer competitive pay, spa services, discounts, PTO, 401(k), and health insurance.

Qualifications

• Prior management experience in hospitality or spa environments.
• Comfortable standing for 12-hour shifts.
• Experience in high-end hospitality or retail is a plus.

Responsibilities

• Guest Interactions: Provide exceptional service to guests, ensuring their needs and preferences are understood and exceeded.
• Reservation Management and Recovery: Oversee guest reservations, ensuring accuracy and timely confirmations. Handle any guest concerns or recovery situations with professionalism and grace.
• Team Coaching and Management: Lead and inspire a team of hospitality professionals, providing guidance, training, and support to ensure outstanding guest care. Foster a positive and motivated work environment.
• KPI Achievement: Drive the team to exceed key performance indicators (KPIs), such as guest satisfaction, revenue targets, and productivity goals.
• Inventory Management: Manage inventory processes, including receiving purchase orders (POs), retail styling, conducting regular inventory counts, and organizing products both on the retail floor and in storage areas.
• Retail Sales: Promote retail products and actively engage with guests to drive sales, ensuring exceptional product knowledge and styling expertise.

Skills

Management experience

Guest service leadership

Job description

Woodhouse Spa is seeking a Floor Manager to lead daily operations and ensure impeccable guest experiences at our luxury spa. You will supervise staff, manage reservations, and drive service standards to exceed guest expectations.

Qualified candidates have prior hospitality management experience, are comfortable standing for 12-hour shifts, and thrive in a high-end retail and spa environment. We offer competitive pay, spa services, discounts, PTO, 401(k), and health insurance.